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Frequently Asked Questions

When purchasing carpeting or flooring, there are many factors to consider such as the type of carpet, padding, and durability and of course, budget. At The Rug Store, our goal is to answer all of your questions and help make your buying experience a pleasant one – from selection to installation. Here a few of our most frequently asked questions when it comes to carpet and flooring.

Do you work with interior decorators and designers?

Yes. We work with some of the best interior decorators and designers in and around the Hudson Valley.

Generally, the heavier the carpet, the better it will hold up. However, don’t select a product based on weight alone. Consider the carpet’s density, pile height, and fiber type when comparing different varieties. As well, think of the room you are carpeting and what it is used for. With the vast array of carpet choices available, your best option is to come in and speak with a carpet professional at The Rug Store. We will help you choose the best options for you based on your needs, taste and budget.

While a good cushion or padding is essential to providing optimum carpet performance, you need to remember that you walk on the carpet, not on the cushion. If you spend less for an inferior carpet, you will probably have a cushion that feels great, but a carpet that does not los as good or wear as well.

The size of your area rug should complement the size of the room, and will be influenced by how the rug will be used. 5’ x 8’ area rugs look great beneath most coffee tables, and 8’ x 10’ area rugs generally work well in dining rooms. To determine the ideal rug size for dining rooms with oversized tables, measure the table and add four feet to the length and width. If you want your area rug to cover an entire room, allow for 12 – 18 inches of exposed floor to frame the room. Still not sure? Contact The Rug Store and we will come to your location, measure your space and help you determine the best area rug size for you.

Vinyl is still a great choice in some rooms and has a lot of advantages over more expensive flooring materials such as stone or ceramic tile. Long regarded as a relatively inexpensive option, vinyl flooring has evolved over the decades to provide attractive design options, colors, patterns, and improved finishes and is quite well suited to flooring at least some rooms in any home! The better quality vinyl flooring provides a thicker finish, less maintenance and a wider range of design patterns and styles.

At the Rug Store, we accept cash, Visa, MasterCard and Discover. We also accept payment through the Intuit Payment Network. Financing through GE Capital is also available.

The Rug Store Showroom-16

Shaw Carpet Pie Fight Video

Read what our customers have to say about The Rug Store in the Hudson Valley!

The Rug Store, Inc. place picture
5.0
Based on 144 reviews
Ashvi Patel profile picture
Ashvi Patel
1 year ago
Hershey and his crew do a wonderful job. They are very efficient and they are very quick. Would definitely recommend them. We have used them multiple times.!
R S profile picture
R S
2 years ago
There is an excellent selection of a wide range of flooring products and Moses and is son Hershey took the time to ensure that we made the best choice for our bedroom carpeting and new kitchen floor. Prices were reasonable and installation was professional. I highly recommend this business and its owner.
Yocheved Kohan profile picture
Yocheved Kohan
2 years ago
Truly efficient company who really know their stuff.
Staff are very patient and reliable.
Very recommended.
Jay Stone profile picture
Jay Stone
2 years ago
I have been dealing with Hersey and Moses for years I have always been 100 % satified. There prices are great and the help is unbelievable. I would absoulutley recommend doing business with them. Jay Stone
ellen mcdaniel profile picture
ellen mcdaniel
2 years ago
Great merchant. Smooth transaction. Merchandise arrived promptly, well packaged and in perfect condition! Recommend highly!
Kate Mahony profile picture
Kate Mahony
2 years ago
This is my family's second carpet install with The Rug Store and again, we couldn't be happier. My parents recently had their entire home re-carpeted and we had a large room in our home carpeted over vinyl planks and some vinyl floor repair as well. Hershy is wonderful to work with; friendly, knowledgeable, professional, reliable. The men who did the install were great too, quick and quality work. Everything you want when dealing with a home contractor or vendor. Wouldn't use anyone else for flooring needs.
Response from the owner
2 years ago
Thank you for your kind words. we've truly enjoyed working with your family over the years and look forward to many more exciting projects together
Gary Linn profile picture
Gary Linn
2 years ago
Our experience at The Rug Store in Monroe was excellent. Hershy took the time to discuss our needs, budget and space, gave us suggestions and samples to take home to help us decide what fit best in our room, came over to measure for our estimate, then stopped by to check up on how installation was going. Installation team was professional and friendly. Everyone was knowledgeable and made sure we were completely satisfied with all the work that was done. We highly recommend them and plan to return for future needs. Nice to see a company that still gives friendly, personal service and makes sure the customer is satisfied.
Response from the owner
2 years ago
Thank you so much, we truly appreciate it.
Greg Mottola profile picture
Greg Mottola
2 years ago
Professional, responsive, competitive pricing, and friendly. My entire experience was first rate.
Kathryn Mahony profile picture
Kathryn Mahony
2 years ago
My parents needed to carpet their whole home in Monroe and time was of the essence. My mom went to The Rug Store and was helped by Hershy. He listened to her needs, provided guidance and the perfect suggestion for the style and color, provided a quote on the spot and installed the very next day. Pricing was competitive, no hidden or additional charges, most importantly the work looks perfect. He was professional, knowledgeable, and very easy to work with. Made the entire process so easy and stress free. Would absolutely use them again in the future and would not hesitate to recommend them.
Photo from customer review
bcm apartment profile picture
bcm apartment
2 years ago
They are patient and helpful. They go out of their way. Service is superb. Prices are great
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